March Spotlight Member of the Month

Embassy Suites & Riverfront Conference Center

 

Address:  100 Conference Center Drive  East Peoria

Phone, fax, email and website:  phone:  309-694-0200, fax:  309-694-0201

website:  www.embassysuiteseastpeoria.com

Description of business: 226 room full service all suite hotel and a conference center with over 35,000 sq ft of meeting space

What is unique about your operation?  2008 - We were named the #1 Embassy Suites in the World in based on Quality, Service, and Guest Satisfaction (opening year).

2008 - Recipient of Connie Award

The Connie Award, named after company founder Conrad N. Hilton, is given annually to the top hotels within each brand of the Hilton Family of Hotels and is based on high product and service scores, as judged by customers, as well as top rating on Quality Assurance inspections conducted by the company.  The hotel was honored with a unique Connie Award trophy, featuring a bust of Conrad, and a celebration event for the hotel team.

2008 - Make a Difference Hotel of the Year Award

What recent news release about your business would you like to share?  2009 - #1 Embassy Suites in the World in Quality, Service, and Guest Satisfaction for an Established Hotel (open for over a year)

To what do you attribute your success?  John Q. Hammons Hotels – our owner and management company

Excellence is the cornerstone of John Q. Hammons Hotels. With outstanding properties and superior service, the company strives to a higher standard than required by our individual brands. Hotels are expected to be the quality leaders in their markets and associates go above and beyond the scope of their titles. It comes as no surprise to us, then, that our properties and our employees are consistently recognized by their brands, the industry and their communities.
 

The company, our hotels and our associates have received the following recognitions:
• We currently manage 11 of the top 20 Embassy Suites Hotels.

• Lodging Hospitality has named 18 of our properties in the top 100 on their list of best-performing hotels.
 
• John Q. Hammons received the prestigious Lifetime Achievement Award from the Americas Lodging Investment Summit (ALIS) in January 2007.
 
• John Q. Hammons Hotels received three 2006 Readers’ Choice Awards from Convention South for displaying creativity and professionalism in the meeting and convention industry.

• John Q. Hammons received the Hilton Hotels Corporation: Hilton Family LIfetime Achievement in 2009.

• John Q. Hammons received the Lodging Conference: Above & Beyond Award in 2009.

• Embassy Suites East Peoria was named the #1 ranking hotel with the brand receiving the Connie Award in 2008.

• Embassy Suites Concord-Charlotte received the Make a Difference Hotel of the Year Award in 2008 as special recognition from Embassy Suites Hotels.

 and being a Hilton product.

Also – offering the BEST SERVICE possible!!!!!!!!!!!

How long in business:  January 3, 2008

Number of employees:  around 150